Terms and Conditions
Welcome to The Philip Turner Fitness Consultancy website. We sincerely hope you enjoy using our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Philip Turner Fitness Consultancy’ or ‘us’ or ‘we’ refers to the owner of the website who trade from our offices at:-
THE PHILIP TURNER FITNESS CONSULTANCY
The Mansion
Wrest Park, Silsoe
Bedfordshire
MK45 4HR
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by The Philip Turner Fitness Consultancy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Business privacy policy
This privacy policy sets out how The Philip Turner Fitness Consultancy uses and protects any information that you give when you use this website. The Philip Turner Fitness Consultancy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information:
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name and title
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contact information including email address
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demographic information such as postcode, preferences and interests
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other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or any other information which we think you may find interesting using the email address which you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
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whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at philip@philipturnerfitness.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Returns & Exchanges
Here at The Philip Turner Fitness Consultancy, we are committed to providing you with the right products. We sincerely hope you will be pleased with your purchase. However, if for any reason you are not completely satisfied with your purchase, we will be happy to repair or exchange it for you. Or, failing this, offer you a refund.
We do require notification of any goods you wish to return, for whatever reason. Please contact us at philip@philipturnerfitness.com or telephone 03330 906554, stating your order number and reason for return.
Returns must be made within 28 days of receipt. We will refund the price of the good(s) in full. However, any delivery costs are non-refundable and any goods returned to us are at your own cost. All goods returned must be in a resalable condition and in the original packaging.
If a refund is payable to you, we will process the refund as soon as possible and in any case within 30 days upon receipt of the goods. We will notify you of the refund via email.
Cancelled Orders
If you wish to cancel an order please contact us at philip@philipturnerfitness.com or telephone 03330 906554, stating your order number and reason for cancellation. Cancellations must be made within 7 days from the order date. We will refund the price of the good(s) in full. However, if you have already received the order, in part or full, any delivery costs are non-refundable and any goods returned to us are at your own cost. All goods returned must be in a resalable condition and in the original packaging. You have a legal obligation to take reasonable care of the goods, whilst in your possession and they remain your responsibility until we have received them back in full. If you fail to comply with this, we may have a right to take action against you for compensation. This applies to all goods returned.
Shipping Policy
On completion of a purchase from our online store, the goods will be shipped to your address. Shipping costs are clearly detailed at the time of making your order. The majority of orders are dispatched from our suppliers warehouse on the same day, however, we advise customers allow up to 10-14 business days for dispatch.
Products will be delivered Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement).
Please notify us of any delivery obstructions and ensure that the delivery area is clear.
Pallet deliveries are normally curb-side drop only (special arrangements for alternative delivery can be made upon written/email request).
All deliveries must be signed for on delivery and deliveries must be checked upon receipt. Any damages or discrepancies must be notified within 24 hours of receipt of order.
If any products are out of stock you will be notified.
The Philip Turner Fitness Consultancy will endeavour to honour specific delivery dates upon request.
The Philip Turner Fitness Consultancy cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Faulty or damaged goods
We endeavour to supply goods in a perfect condition and free from any defects. If you find that any of the goods you receive from us are faulty or damaged, please notify us as soon as possible at philip@philipturnerfitness.com or telephone 03330 906554. We will arrange to collect the faulty goods, at no cost to you, and once the goods are back in our possession and have been examined by us, we will either replace the goods or refund you in full and will notify you of this via email.
This returns policy does not affect your statutory rights.